Why I Like Customer Complaints

I’ve been told that 90% of the people who are served a bad meal in a restaurant just pay the bill without complaining. BUT, they don’t come back.

Most of my products deal with watertight precast structures. I recently had a guy complain that the sheets between the rolls of butyl would not release. He fought with every roll of sealant. Most guys would have put up with the problem, but not this guy.

I went to see for myself.